Questions & Answers

Question: What is the difference between Preventia and any other security company?

Answer: We strive to provide an experience unlike our competition and we do that in a couple of ways:

01. Preventia is locally owned and operated.
02. Our full-time team members professionally install Honeywell equipment.
03. Our Five Diamond CSAA-rated monitoring means you have the fastest, most reliable response rate available in the industry.

Higher employee and installation quality standards, easily-identifiable vehicles and employees, a simple scheduling and invoicing process – we have all the resources of a large company with the personal interaction and quality only a local company can provide.

 

Question: Why don’t you have pricing listed… anywhere?!

Answer: Our alarm and camera system solutions are designed based around your budget and your needs. Our sales representatives provide FREE, in-person consultations to discuss both and to develop a custom design for your home or business.

Question: Come on. Can’t you give me an idea of pricing?

Answer: Sure we can.

The Preventia Essentials Package, a standard for residential alarm system, ranges from $500-$1500. The range depends on how many doors / windows you need to protect, whether or not you add cameras or smart home automation devices as well as what type of monitoring (cellular versus landline) you choose.

 

Question: How secure is the system?

Answer: Very.

We proudly and professionally install Honeywell equipment, a leading manufacturer in the industry! This equipment is top of the line and warrantied. Also, every system is monitored 24 hours a day, 7 days a week by our Five Diamond CSAA-rated central station (the highest rating given by the central station alarm association).

 

Question: Can I control the system through my phone? How about viewing cameras?

Answer: Absolutely!

Through Honeywell’s award-winning mobile app, Total Connect 2.0, not only can you arm/disarm your alarm system and view your cameras, you can control your whole home. Easily-installed automation devices allow you to manage door locks, lights, thermostats and more. Check out a demo of the Total Connect app! Looking for a whole-home audio solution? We have mobile-control options for these systems as well!

 

Question: Can I use existing equipment?

Answer: Usually.

Because we want you to get the best value, we encourage using any existing equipment that is compatible and of acceptable quality. Preventia sales representatives offer FREE in-person, on-site consultations to help determine what equipment should stay and what should be replaced/upgraded.

 

Question: Do you offer wireless options?

Answer: Yes!

We offer both hard-wired and wireless options for equipment. It all depends on your needs. If you’re starting construction on a home / business, we encourage pre-wiring during the framing stage.

As far as the monitoring is concerned, we strongly recommend our cellular option! Cellular monitoring is in no way connected to your personal cellular service plan; the cost is included in your monthly rate. We quote what you pay, no taxes or hidden fees.

 

Question: What happens when the alarm goes off?

Answer: It’s a simple, efficient procedure.

01. We professionally install your system and set up an emergency contact list for the account. This information is updated with our local office, as well as our central monitoring station.

02. When the alarm goes off, a signal is sent to our central station operator.

03. This operator will contact the individuals on the emergency contact list. They attempt to verify the signal as more than an accident.

04. If no confirmation or contact is made, the operator notifies the appropriate emergency service department (police, fire, medical or all) and continues trying to reach someone on the contact list to update.

 

Question: Can I change a low battery myself?

Answer: Definitely.

The system’s backup battery is located in the control panel, for most system types. The backup battery is a 12 volt, 4 amp and should have two small terminals on top. Simply remove the red and black wires, then re-attach these to the new battery’s corresponding terminals. Remember, this battery is only the backup power source! (You can contact our office to help determine your control panel’s location.)

Most sensors will have a tab on one piece of the sensor that you need to squeeze to open. Common battery types are CR123 and CR2032 (flat, round). For sensors, we recommend taking the battery with you when purchasing to ensure that it is a match.

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